Often when you work on QuickBooks accounting software, you might get interrupted by certain errors, one of which can be QuickBooks payroll error code 15311. As the name suggests, QuickBooks error 15311 is a payroll error that appears when you are running the QuickBooks software, and when windows is starting or shutting down at the time of installation of QuickBooks. The QuickBooks error 15311 appears on the screen with a warning message: QuickBooks update cannot be complete successfully and cannot connect to QuickBooks payroll.

While the error can be a common one, fixing it isn’t common. You need to perform certain measures to get rid of the QuickBooks error 15311 permanently. Understanding how essential it is to fix the error, we have curated this segment right here discussing the complete set of steps to eliminate the QuickBooks error 15311 permanently.

What Causes QuickBooks Error 15311? 

Coming across errors in QuickBooks happens for a reason. Here are some of the reasons causing QuickBooks error 15311.

• One of the core reasons can be if the installation of the software isn’t proper or is unsuccessful.
• Another reason can be of there is some sort of virus or malware attack
• You can further end up in QuickBooks error 153311, if the Windows files are missing
• Moreover, if the QuickBooks files are corrupt, then you might land upon QuickBooks error 15311
• Another cause can be if the Windows registry files are damaged due to some reason

Also Read: How to fix QuickBooks error 15203?

Methods to Resolve QuickBooks Error 15311

As this is a payroll error, you require some technical measures to rectify the same. Here are the methods that can be used to permanently resolve QuickBooks error 15311.

Method 1: Verify Internet Explorer Settings

• Launch Internet Explorer and go to Tools.
• Navigate to Internet Options and open the Programs tab.
• Set Internet Explorer as the default browser.
• Go to Internet Options and click on the Security tab.
• Adjust the security level to Medium.
• Scroll down in the Advanced tab and make sure TLS 1.2 is checked.
• Open C:\Program Files\Intuit\QuickBooks.
• Right-click on QBW32.exe and select Properties.

• Move to the Digital Signatures tab and select Intuit Inc..
• Click Details and then select View Certificate.
• Choose Install Certificate and follow the on-screen instructions.

Method 2: Configure Firewall and Security Software

• Open the Control Panel > Windows Firewall.
• Click Allow an app through Windows Firewall.
• Find QuickBooks in the list and ensure it is allowed through both public and private networks.
• Temporarily disable any third-party antivirus and check if QuickBooks can update without issues

Method 3: Reinstall QuickBooks Digital Signature

If the QuickBooks digital signature is missing or not properly installed, reinstalling it can help resolve Error 15311.

• Navigate to C:\Program Files\Intuit\QuickBooks.
• Right-click on QBW32.exe and select Properties.
• Go to the Digital Signatures tab and choose Intuit Inc..
• Click Details, then select View Certificate.
• Click Install Certificate and follow the on-screen instructions.
• Restart your computer and reopen QuickBooks to check if the error is still available.

You might find this helpful: How to Resolve QuickBooks Error 12029?

Method 4: Reset QuickBooks Update Settings

Sometimes, resetting QuickBooks update settings can fix issues related to failed updates or connectivity errors.

• Open QuickBooks and go to Help > Update QuickBooks Desktop.
• Also, select the Update Now tab.
• Check the box for Reset Update.
• Moreover, click Get Updates and wait for the update process to finish.
• Close and reopen QuickBooks.
• If prompted, install the updates and restart QuickBooks.

Method 5: Manually Install QuickBooks Payroll Updates

If automatic payroll updates are not working, manually downloading and installing them can fix the issue.

• Visit the QuickBooks Update website.
• Download the latest payroll update file for your QuickBooks version.
• Furthermore, run the downloaded file and follow the on-screen instructions.
• Restart QuickBooks and verify if the payroll updates are working properly.

Also Read: How to fix QuickBooks error 6190 816? 

Conclusion! 

Hopefully, as you reach the end of the segment, you will be able to eliminate the QuickBooks error 15311 using the effective steps discussed above. But if you’re still stuck, don’t hesitate to reach out to QuickBooks Support or a certified expert for help. Keeping your software updated and properly configured will go a long way in preventing these kinds of errors down the line. Dial our toll-free number +1-888-545-4572 and get answers to all your queries from professionals.